Eagleby Family Practice

My family have been patients at this practice since day one! We have noticed many changes take place in the past 12-18mths.

I would like to address the review made by Janine Bartholomeuz. Your comments toward the receptionist Nina seem to be more of a personal attack rather than an honest review. If what you say is true . How would you react if you spoke to yourself on the day you claim Nina was rude & unprofessional? Most times, a person would mirror the body language & tone used when communicating. Did you give her the benefit of the doubt as not all receptionists (regardless of industry) have authority for carrying out requests by patients or external clients?

I am a Practice Manager of a Medical Centre and we do unfortunately come across people like YOU who are quick to pass judgement based on: 1) Not getting what you want without considering that procedures & processes in place need to be met before an outcome is reached. 2) Have a drug dependency issue and when rejected by the GP you target the next person and 3) You genuinely have an issue quiet possibly caused by human error. But which human is truly at fault for this error?

I would hope one day in the near future. You will consider before putting down in a public forum. How you would like yourself or your child/ren to be critiqued in there place of employment. A post directly attacking you or your child or a review offering feedback to assist you and your child to grow from???

My family adore you Dr Fiona. Keep up the great work Eagleby Family Practice.